Empress Carpet got its start when Lou Hamer purchased the company in 1978, leaving $5 in his family's bank account. After 7 years of working part-time at Expressway Carpet on nights & weekends, he decided it was time to leave his day job as an engineer & take a risk. A few years later in 1981, his 14 year old son Duke joined the business, cutting carpet on the weekends and during school breaks. Now, 39 years later, 3 generations make Empress Carpet the best in the business.
In April I bought and had installed carpeting from Empress Carpet. The selection, sale and installation was just a very, very satisfying experience. My thanks to Allison for her patience and assistance in guiding me through the selection which was not an easy task. She was a pleasure to work with.
The installers were extremely pleasant and efficient. They did an excellent job and the carpeting looks great.
I would certainly recommend Empress Carpet. - Mary C
We had an excellent experience at Empress. The store is family owned and operated, which makes for a truly professional, personalized, and effortless process. Duke was helpful without pressuring us in any way. He helped us get the best quality for our budget and even worked with us on the price. Prices are excellent - they have a range of products for every budget! Looking forward to doing more business with them! - Christina D
The whole team at Empress Carpet are amazing. I have been going to them for all of my carpet needs for years & they NEVER DISAPPOINT!! I usually work with Duke & he is professional, polite, extremely helpful & has gone above and beyond the "call of duty". Every business owner should conduct their business in the same manner as Empress & I highly recommend them!!! - Stacey K
We purchased a remnant carpet for our daughter's room 2 years ago. The staff at Empress was extremely warm, accommodating & knowledgeable. They edged the carpet and delivered it as promised. As for Duke as he was extremely helpful.
On Thursday December 28, 2017 around noon, we returned to Empress Carpet Sales to purchase our 2nd rug. Duke not only remembered us as prior customers, he & his staff were once again knowledgeable & friendly.
Pros: knowledgeable, friendly staff, great prices, lots of parking
Cons: none, really! (Well, I guess they could offer free back massages). This place epitomizes customer service.
Overall, our experience with the Empress Carpet Sales was positive. We were in & out within 30 minutes. Empress has a great selection of remnant carpets which can be edged as rugs. We have no complaints about Empress, and will return for all of our carpet needs. - John A
Highly recommended by a friend. We have dealt with Empress on two occasions. They are top notch business people. Allowed us to bring home samples on multiple occasions; answered endless questions with patience. Call backs are timely.
When we had an issue with an allergy after the carpet was installed, Dave sent his team back to our home to replace the padding...at his expense. Carpet is lovely, and on our two separate dealings with Empress we have been very impressed.
Their goal is a satisfied customer. And now, we highly recommend them as well. - Ann M
For the second time this year we needed a very large room carpeted. Once again, from the measuring, to the ordering, to the installation we have nothing but praise for the professionalism and expertise of the entire staff. We would indeed use Empress Carpet again, as well as recommend them to friends and family! - Linda C
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